Our Express Warranty

DESIGNA Ceramic Tiles Limited® is proud to supply quality products, and we stand by that quality.  Subject to the exclusions listed below, Designa® will replace or refund the purchase price of any products that we have imported and that are found to be defective for a period of fifteen (15) years from the date of purchase.

Other Legislation

This Warranty should be read in conjunction with the New Zealand Fair Trading Act 1986 and the Consumer Guarantees Act 1993. In the event of a conflict between the provisions of this Warranty and either of the above Acts, the provisions of the Acts will prevail.

Limitations and Exclusions

It is important to note that this Warranty does not cover:

  • Improper or inadequate fixing of products by third parties – including, but not limited to; inappropriate substrate preparation, adhesive selection and application and layout and design.
  • Natural ‘batch variation’ in colour or calibre at the time of manufacture that could result in the product supplied not being exactly the same as any samples supplied.  This is not considered to be a defect.
  • Improper use or abuse of the products either before or after fixing.
  • Any damage to goods whilst in the care and control of freight companies or third parties – unless directly due to inadequate packaging by Designa Tiles®
  • Consequential loss of any kind after the product has been installed.
  • Goods bought at auction or by tender.
  • Inappropriate uses of which we were not made fully aware at the time we may have recommended a product as being fit for a particular purpose.
  • Products that were not imported by Designa Tiles® - in which case, only the mandatory statutory provisions of relevant New Zealand consumer legislation will apply.
  • Any legal jurisdictions outside New Zealand.


In the first instance, please bring any concerns you may have regarding products or services supplied by Designa Ceramic Tiles Limited® directly to our attention.  We will require you to provide evidence of purchase and a full written description of any issues you may have encountered plus, if possible, relevant photographs or other supporting material that will help us to better understand the extent of any problem or issue.

Our contact details are as follows:

Phone: 09 579 0714 | Fax: 09 579 0739 | Email: | Postal Address: Designa Ceramic Tiles Limited, PO Box 17-475, Greenlane, Auckland | Physical Address: 15 Kalmia Street, Ellerslie, Auckland |

DESIGNA Ceramic Tiles Limited® - Company No 1547937